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This major new edition of Sue Knight’s bestselling book NLP at Work has been extensively revised and updated, with an emphasis on the heart of NLP – becoming a model of excellence.

In addition to a new slant to every chapter, there are three new chapters on the key things that make the biggest difference for the greatest results:
Humour: enabling you to stand back and see things from a different perspective
Clean questions: minimising yourself to find out the essence of the other person
Time: understanding how what you get in life is influenced by your relationship to time past, present and future

Neuro Linguistic Programming is how you make sense of your world and, most importantly, how you make it what you want it to be:

Neuro: the way you filter and process your experience through your senses
Linguistic: the way you interpret your experience through language
Programming: the way you make sense of your experience to create your personal program.

NLP at Work has sold over 100,000 copies and is one of the most popular books ever published on the practical skills of NLP and how it can be applied in business. It transformed NLP from a peripheral art into an accessible, practical concept with relevant applications in the areas of influence, communication, negotiation, teamwork and coaching. Clear, readable and jargon free, this book will help you get to the essence of what makes you and your business excellent and unique.

What's Inside

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Reviews

Personnel Today
The definitive volume on the topic... an excellent introduction to the subject. A clear, thoughtful structure takes both novices and experienced practitioners through the subject in a logical, coherent, and easy to understand and enjoyable way. The style of writing is realistic and practical and it is easy to become immersed in the book.
Paul Smith, fashion designer
This book may help you to understand life more clearly.
People Management
A jargon-free approach, featuring exercises, examples and action tips to show how to use NLP techniques, to accelerate learning and enhance creativity, communication and influence.
Training Management
Should be on the bookshelf of any NLP student.
The Guardian
NLP at Work outlines NLP in a business setting. Understanding how your behaviour influences the responses of those you deal with can be the key to modifying attitudes and establishing rapport.
Management Training
The clearest book on NLP that I have come across. It is easy to read, relevant and insightful.
NLP World
Recommended heartily for its good visual presentation, jargon-reduced descriptions and lots of fine examples of NLP at work in the workplace. It's a great place to start.
Mark McKergow, co-author of The Solutions Focus
Sympathetic and clear... the whole book makes NLP reasonable, achievable and commonsense.
Training Journal
Recommended for anyone who works with people in a business environment. Liberally sprinkled with mini case studies and stories, which illustrate the theory nicely and keeps jargon to the minimum.