Naomi Langford-Wood and Brian Salter - Dealing With Difficult People In A Week - Hodder & Stoughton

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  • Paperback £6.99
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    • ISBN:9781444158830
    • Publication date:27 Apr 2012
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    • ISBN:9781473607781
    • Publication date:08 Sep 2016

Dealing With Difficult People In A Week

How To Deal With Difficult People In Seven Simple Steps

By Naomi Langford-Wood and Brian Salter

  • E-Book
  • £P.O.R.

Learn in a week, what the experts learn in a lifetime.

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.

The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

So what are you waiting for? Let this book put you on the fast track to success!

Biographical Notes

Naomi Langford-Wood and Brian Salter are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.

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  • ISBN: 9781444158854
  • Publication date: 06 Jul 2012
  • Page count:
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Antony Bell

Antony Bell is co-founder and managing partner of Leader Development. Inc., whose nationwide consulting partners have worked with such clients as Allied Signal, Bose Corporation, and March of Dimes on issues of leadership development and organizational change. An adjunct faculty member of the Daniel School of Management at the University of South Carolina, he is an international speaker and noted specialist in coaching executive teams for clients, including Nike South Africa and British Telecom.

Beverly Kaye

Beverly Kaye (Los Angeles, CA) is president of Career Systems International and author of several top selling career management books including Love 'Em or Lose 'Em and Up Is Not the Only Way.

Bob Wall

* Lives in Ridgefield, CT (near Hartford) * Successful management consultant for 27+ years

Brooks Peterson

Brooks Peterson is founder and president of Across Cultures Inc., an international consulting firm serving global leaders. An experienced cross-cultural trainer, researcher and graduate-level educator, he has lived and traveled extensively around the world and now lives and works in Minneapolis. He is the creator of a variety of tools and resources for internationally focused business-people, including the widely used Peterson Cultural Syle Indicator.

Byron Cole

Byron Cole is an award-winning serial entrepreneur, public speaker, investor, philanthropist and mentor to entrepreneurs and students. He runs the BLC Group, an umbrella company that look after his many business interests.

Catherine Kaputa

Catherine Kaputa is the award-winning author of You Are a Brand! and Breakthrough Branding. She is a successful branding strategist and speaker and led the 'I Love NY' campaign. Catherine lives in New York City.

Chuck Martin

Chuck Martin is director of the Center for Media Research in New York, the CEO of NFI Research, an avid public speaker and the author of eight business books, including NYT business best seller The Digital Estate as well as Net Future, SMARTS and Work Your Strengths. With more than 26,000 Twitter followers, Chuck is an established social media expert and has also appeared on CNN, CNBC, Fox and ABC-TV News Now. He served as brand manager for the Mobile Insider Summit (August 2010 in Lake Tahoe, NV). Visit his website and his blog at www.nfiresearch.com and his blog at http://www.thesocialcmo.com/blog/

Cliff Hakim

Cliff Hakim says it's time to stop being victims of these career shifts and make our jobs begin to work for us!

Dave Corbet

Dave Corbet and Ian Roberts are owners and directors of Greengage Consulting Ltd. For over fifteen years they have helped clients of all sizes and from all kinds of industries make breakthroughs in their ability to deliver remarkable results.. Together they have consulted to the upper echelons of the UK government the Home Office; and the Department for Agriculture, Food and Rural Affairs as well as major British firms.

David Clutterbuck

David Clutterbuck is one of Europe's most prolific authors and thinkers on management. Author or co-author of over 50 books, he is visiting professor in coaching and mentoring at both Oxford Brookes and Sheffield Hallam Universities. His recurrent theme is that improving the quality of conversations helps people and organisations make better decisions and helps achieve ambitions. He is a serial entrepeneur and practises what he preaches, setting himself a major learning challenge every year. He is in the top 15 of "HR's most influential".

David Freemantle

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

David Lewis

DR. DAVID LEWIS is a Chartered Psychologist and co-founder and Director of Research at independent research consultancy Mindlab International. The author of over 30 books, including The Soul of the New Consumer (also published by Nicholas Brealey Publishing) and Impulse, David has been dubbed the father of neuromarketing for his pioneering studies on analyzing brain activity for research and commercial purposes. www.thebrainsell.co.uk

Deborah D. Waddill

Deborah Waddill, Ed.D., has managed and led large-scale technical, instructional design projects for clients including the US Department of Agriculture, AT&T, and the FDIC. She is an instructor at The George Washington University where she earned her doctorate.

Dena Michelli

Dr Dena Michelli is a specialist in personal and professional transformation. She works extensively with leaders in commerce and industry, not only through programmes offered by international business schools but also as an independent coach and consultant. She has written extensively and runs seminars and workshops on subjects pertaining to leadership and personal development. She is often quoted in mainstream media on these issues.http://www.denamichelli.com/