Information about us
www.hodder.co.uk (the "Website") is operated by Bookpoint Limited and Hodder & Stoughton Ltd (referred to as "we", "us" and "our" below).
Bookpoint Limited ("Bookpoint") is a company registered in England and Wales (registration number 00978415) whose registered office is at 130 Milton Park, Abingdon, Oxon, OX14 4SB, UK. Bookpoint's main trading address is 130 Milton Park, Abingdon, Oxon, OX14 4SB, UK. Bookpoint's VAT number is 532 582 940.
Hodder & Stoughton Limited ("Hodder") is a company registered in England and Wales (registration number 3701589) whose registered office and main trading address are at 338 Euston Road, London, NW1 3BH, UK. Hodder’s VAT number is 205505305.
These terms and conditions of sale
These terms and conditions of sale (the "Terms") govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.
The Website and the information contained on it may be supplemented, removed, changed and/or updated without notice to you. We may revise these Terms and any other legal notice on the Website (including the Terms and Conditions and Privacy Policy) without notice to you. All changes will be effective when posted on the Website and you should check the Website from time to time to review these Terms and other legal notices because they are binding on you.
Your responsibilities
By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.
You will only use the Website in accordance with our Terms.
Ordering
Bookpoint is responsible for processing any orders for print and audio books placed using or purchased in connection with the Website.
To select products to order, simply click on the +basket button against the appropriate book title and choose the relevant format from the drop-down menu. Use the basket to see the contents of your shopping basket. When you have finished shopping, please click on 'Checkout'.
If you are a returning customer who chose last time to have your details saved, all you need to do now is select a shipping option for your saved delivery address, click 'Continue to order'; then enter your credit card verification code (which, for security, is never saved) and click 'Continue to order'. Check all the details of your order (if you need to change anything, click any of the 'Edit' buttons next to the component you need to change). Click 'Place order now' to place your order.
If you are a new customer, you will need to fill in billing address, shipping address (which you can copy from billing address with a single click), shipping option (see delivery charges), and credit card details. You will also be able to determine whether your details are saved for your next visit, and whether you wish to be contacted for marketing purposes.
You can save multiple shipping addresses and credit card details by simply entering a new address or new credit card details as required. At your next visit you will have the option to select from previously used details.
If you have any questions regarding your order please contact Bookpoint by telephoning 01235 827702, Monday to Friday, between the hours of 9am and 5pm, or by sending an email to mailorder@bookpoint.co.uk.
Your account
Once you have set up an account by ordering a book, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in’ menu, and then log in by entering your email address and password. If you have forgotten your password, click on 'Forgot password' to reset your password and have it sent to you.
When you sign in to your Account Details page, you can edit or delete saved billing and delivery addresses, credit card details and you can change options and preferences.
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What are my payment options?
We accept payment by the following credit cards:
Visa
Visa Debit
Mastercard
American Express
As well as selecting card type, you will need to fill in your credit card number, expiry date, and the name and address of the card holder. You may be asked for the CSC code, this is the final three digits of the long number on the signature strip on the back of your card or four digits on the front for American Express.
This site uses SecureTrading, an independent payment service provider, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways. Transactions normally take a few seconds to be processed. For more information about SecureTrading please visit their website at www.securetrading.com or call 0800 028 9151.
By post or phone
You may place orders by telephone by calling Bookpoint on 01235 827702 (9am-5pm Monday to Friday)
If you wish to pay by cheque please fill in the details on the ordering form, print the page off and post to Bookpoint at the following address (we are unable to complete the order online if you wish to pay by cheque):
The cheque should be in sterling and you need to say 'made payable to Bookpoint Ltd'
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Safe shopping
We take your online privacy seriously. We have a security certificate issued by Verisign. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
Prices
The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of UK taxes but exclusive of delivery charges.
Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.
Special Offers
From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
Out of stock titles
We are unable to accept orders for products that are out of stock. Any orders placed for products that are out of stock will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any out of stock products ordered. Please check back at the site at a later date to see if the product has become available.
Acknowledging your order
Once you have placed your order with us, Bookpoint will acknowledge the receipt of your order by sending either an email (in the case of an online order) or a letter by post (in the case of any other method by which your order was placed) to you using the address you supplied when placing your order with us.
Amending your order
If you need to amend your order please contact Bookpoint by telephoning 01235 827702 Monday to Friday, between the hours of 9am and 5pm, or by sending an email to mailorder@bookpoint.co.uk.
Delivery
We can deliver to any address in the United Kingdom. Delivery to a UK address is stated by the website during a web order or over the telephone in the case of a telephone order.
Once we have sent an order confirmation to you, we will endeavour to deliver the product(s) covered by it to the UK delivery address entered by you within five working days. However, all delivery times are estimates only, and while we will do everything we can to deliver your products within this time frame, we will not be liable to you for any loss or damage arising from delay in delivery.
We may deliver the products in instalments. Delivery charges will be those set out at the time of your order.
International orders
Please note that we can only deliver products to countries in which we have the right to sell them. Where you intend to order a product to be delivered to an address outside the UK, please contact Bookpoint in advance by telephoning 01235 827702, Monday to Friday, between the hours of 9am and 5pm, or by sending an email to mailorder@bookpoint.co.uk to confirm that we can deliver the product to you. If you place an order for a product that we cannot deliver to you, then we will cancel the order and any amounts paid in respect of it will be refunded. No substitute products will be offered in place of any such products.
Once we have sent an order confirmation to you, we will endeavour to deliver any product set out in it to the delivery address entered by you within 30 calendar days of the date of that order confirmation.
We will not be liable to you for any loss or damage arising from delay in delivery. We may deliver the products in instalments. Delivery charges will be those set out at the time of your order.
You will be responsible for the payment of any import duties or taxes that are payable outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Postage and packing charges
International orders postage costs are calculated at the point of order on the basis of weight of products ordered and you will be informed of the cost before you complete the transaction.
Risk and title
The products will be at your risk from the time of delivery. Ownership of the ordered products will only pass to you when we receive full payment of all amounts due in respect of the products purchased, including delivery charges.
Your consumer rights: cancelling your order
You may cancel your order before delivery or within 14 calendar days after the delivery date. In order to cancel your order you must notify Bookpoint in writing by sending an email to mailorder@bookpoint.co.uk or by sending a letter to Bookpoint Limited by post to:
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Please ensure that you quote your order reference and identify the products which you want to cancel your order for.
You must return all cancelled products to us immediately in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Upon receipt of your written cancellation notice and the return of any cancelled products already delivered to you, Bookpoint will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day you have given notice of your cancellation. In this case, we will refund the price of the cancelled product in full, including the cost of sending the products to you. However, you will be responsible for the cost of returning the item to us.
Other returns
We hope that you are happy with your purchases but if you are unhappy with any product, you may return it to Bookpoint (at your expense) in its original condition within 14 working days and we will provide a full refund, including the delivery charges paid to deliver the product to you. If the reason for the return is the result of our error, of if the item was damaged before it reached you, we will also refund the package costs paid by you to return the product to us.
Returns should be sent to the following address:
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Our warranty and liability
We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.